Everything you need to automate business calls
From AI-powered voice agents to visual workflow builders, VoxConnect gives you the tools to handle every call intelligently.
AI Voice Agents
Deploy intelligent voice agents powered by your choice of LLM — OpenAI GPT-4o, Anthropic Claude, or Google Gemini. Agents hold natural conversations, answer questions from your knowledge base using RAG, and follow your configured workflows. Switch between models at any time without rebuilding your agent.
Visual Workflow Builder
Design IVR workflows with a drag-and-drop canvas. Menu nodes with DTMF and speech recognition, conditional branching, variable collection, transfer to human agents, and custom function nodes. Build complex call flows without writing code — from simple auto-attendants to multi-step qualification workflows.
SIP Trunking
Bring your own SIP trunk from any provider or provision new UK and international numbers directly through the platform via Twilio. SRTP encryption for secure media, SIP credential authentication, and automatic trunk health monitoring. Support for BYOC inbound, registration-based, and platform-shared trunks.
CRM Integration
Connect your CRM to look up callers, create contacts, update records, and log call activities — all within your workflow. Native connectors for SuiteCRM, HubSpot, and Salesforce with per-tenant credential management. Each tenant connects their own CRM instance with encrypted credentials.
Outbound Campaigns
Run AI-powered outbound calling campaigns with parallel dialing, scheduling windows, retry logic, and disposition tracking. Upload contact lists, configure your agent and workflow, and let VoxConnect handle the calls. Real-time campaign dashboards show progress, connection rates, and outcomes.
Call Analytics
Real-time dashboards showing call volume, duration, quality scores, and agent performance. Monitor active calls, review transcripts, and track usage against your plan. Prometheus and Grafana integration for infrastructure-level metrics including media jitter, latency, and packet loss.
Security and Compliance
Built for SOC 2 Type II and UK GDPR compliance from the ground up. AES-256 encryption at rest, TLS in transit, SRTP for voice media. Multi-factor authentication, role-based access control with five permission levels, comprehensive audit logging, and automated data retention. Recording consent workflow nodes for regulatory compliance.
Integrations
Connect VoxConnect to your existing tools. Google Sheets for call logging, Zapier and Make for workflow automation, n8n for self-hosted orchestration, and Slack for notifications. Custom webhook nodes for any HTTP API. Per-tenant integration settings with branded configuration UI.