AI Receptionist — Answer Every Call, 24/7

The problem

Missed calls cost businesses real money. Research shows that 85 percent of callers who cannot reach a business on the first attempt will not call back -- they call a competitor instead. For small businesses without dedicated reception staff, this happens constantly: during meetings, after hours, over lunch, and during busy periods when everyone is already on the phone.

Traditional solutions are expensive. Hiring a full-time receptionist costs £25,000 or more per year, and they can only handle one call at a time during working hours. Outsourced answering services charge £150 to £300 per month and still leave gaps in coverage outside their staffed hours.

How it works

A VoxConnect AI receptionist answers every call on the first ring, 24 hours a day, 365 days a year. The agent greets the caller with your business name, asks how it can help, and uses natural language understanding to determine the caller's intent. Depending on the request, it can route the call to the right department or person, take a detailed message and send it via email or SMS, answer frequently asked questions using your knowledge base, or schedule a callback for a specific time.

The AI receptionist handles multiple concurrent calls simultaneously. During a morning rush when ten people call at once, each caller gets the same instant, professional response. There is no hold queue and no busy signal.

Key features

• Instant call answering with customisable greetings and personality
• Natural language intent detection -- no rigid keypress menus
• CRM lookup to greet returning callers by name
• Call routing to departments, mobile numbers, or SIP endpoints
• Message taking with email and SMS notifications
• Knowledge base integration for FAQ handling
• Full call transcripts and analytics
• Warm and blind transfer options with context handoff

Why VoxConnect

VoxConnect gives you complete control over your AI receptionist's behaviour through the visual workflow editor. Design exactly how calls should be handled for different scenarios -- business hours versus after hours, existing customers versus new enquiries, urgent versus routine calls. Change the workflow at any time without technical help.

Plans start at £29 per month with no per-call surcharges. Your AI receptionist uses your choice of LLM provider and voice, so it sounds exactly how you want it to represent your business. Every call is logged with a full transcript, sentiment score, and summary, giving you visibility into what your callers need.